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Turn Call Center Data into Value

Agent Quality Monitoring

Automated quality monitoring for agent scorecards and efficiency analysis

Proper greeting • Fraud Detection • Appointment Scheduling.

Sentiment Analysis

Understand your customers opinions on products and services.

Measure and optimize calls to improve efficiency of resolutions.

Talk and silence analysis

Identify call segments that contain silence or over-talk.

Map your customer's journey from start to finish.

Turn Your Voice Data Into Insights

Our customers discover new ways to lower call center costs, maximize revenue, and minimize compliance risk with our flexible, scalable solutions. Using AI, Natural Language Processing, and Intelligence Tools, we turn raw unstructured call data into structured, rich data for analysis.
Make better business decisions from every sales, service, or marketing conversation. Voice Analytics software to transcribe contact center calls and organize the data for actionable insights.

Speech-to-Text Automatically transcribe recordings with natural language processing (NLP).	Speech Analytics Analyze, inspect and categorize calls with our industry-leading query solution.
PCI Redaction Automatically detect and redact sensitive data PCI / PII data from the audio and transcript.	Tone & Sentiment Includes 40 paralinguistic metrics such as silence, overtalk, dynamism & sentiment.
AI Predictions Detect and predict complex behavior with high accuracy using machine learning.	Text Analytics Analyze chat, email, CRM, and support data for a complete view of customer interactions.