Turn Call Center Data into Value
Automated quality monitoring for agent scorecards and efficiency analysis
Proper greeting • Fraud Detection • Appointment Scheduling.
Understand your customers opinions on products and services.
Measure and optimize calls to improve efficiency of resolutions.
Identify call segments that contain silence or over-talk.
Map your customer's journey from start to finish.
Speech-to-Text
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Speech Analytics
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PCI Redaction
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Tone & Sentiment
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AI Predictions
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Text Analytics
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